Please provide a detailed summary of your issue. Key details that you should include (if applicable) are:

• Steps to replicate the issue
• User account details e.g. username (do not provide password)
• Entity number/ Document number
• Form Type you are trying to submit
• If it is a payment issue, please advise the payment type selected (do not provide card info)
• If it is an error, please advise the screen you saw prior to the error and attach a screenshot (please include the url in the screenshot).

This will help the support team diagnose your issue and speed up the resolution time.